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AOL offered the first real-time homework help service the Teacher Pager—; prior to this, AOL provided homework help bulletin boards , the first service by children, for children Kids Only Online, , the first online service for parents the Parents Information Network, , the first online courses , the first omnibus service for teachers the Teachers' Information Network, , the first online exhibit Library of Congress , , the first parental controls, and many other online education firsts.
This was renamed to AOL Search in A commercial was made featuring Steve Case telling people AOL was working day and night to fix the problem. Within three years, AOL's user base grew to 10 million people.
In , about half of all U. The deal closed on January 11, Steve Case served as Chairman, J. This state didn't last long, and the company's value rose again within 3 months.
The decline continued though , but even with the losses, AOL was among the internet giants that continued to outperform brick and mortar companies.
In , along with the launch of AOL 9. In , AOL broadcast the Live 8 concert live over the Internet, and thousands of users downloaded clips of the concert over the following months.
The program rated the computer on a variety of different areas of security and general computer health. This software was developed by Kaspersky Lab.
Active Virus Shield software was free and did not require an AOL account, only an internet email address. The move was designed to reduce costs associated with the "Walled Garden" business model by reducing usage of AOL-owned access points and shifting members with high-speed internet access from client-based usage to the more lucrative advertising provider, AOL.
The other free services included: . The increase was part of an effort to migrate the service's remaining dial-up users to broadband, as the increased price was the same price they had been charging for monthly DSL access.
Service centers based in India and the Philippines continue to this day to provide customer support and technical assistance to subscribers.
On September 17, , AOL announced it was moving one of its corporate headquarters from Dulles , Virginia, to New York City  and combining its various advertising units into a new subsidiary called Platform A.
This action followed several advertising acquisitions, most notably Advertising. AOL management stressed "significant operations" will remain in Dulles, which included the company's access services and modem banks.
Most compensation packages associated with the October layoffs included a minimum of days of severance pay, 60 of which were given in lieu of the day advance notice requirement by provisions of the Federal WARN Act.
By November , AOL's customer base had been reduced to Under Armstrong's leadership, AOL began taking steps in a new business direction, marked by a series of acquisitions.
On June 11, , AOL had already announced the acquisition of Patch Media , a network of community-specific news and information sites which focuses on individual towns and communities.
On September 14, , AOL formed a strategic ad selling partnership with two of its largest competitors, Yahoo and Microsoft. According to the new partnership, the three companies would begin selling inventory on each other's sites.
The strategy was designed to help them compete with Google and ad networks. On March 15, , AOL announced the acquisition of Hipster, a mobile photo-sharing app for an undisclosed amount.
The deal includes a "perpetual" license for AOL to use these patents. In April, AOL took several steps to expand its ability to generate revenue through online video advertising.
The company announced it would offer gross rating point GRP guarantee for online video, mirroring the TV ratings system and guaranteeing audience delivery for online video advertising campaigns bought across its properties.
The Digital Content NewFront were conducted in advance of the traditional television upfronts in hopes of diverting more advertising money into the digital space.
In August , Armstrong announced Patch Media would scale back or sell hundreds of its local news sites. Later that year, AOL also acquired Vidible, which developed technology to help websites run video content from other publishers, and help video publishers sell their content to these websites.
The transaction was completed on June Armstrong , who continued to lead the firm following regulatory approval, called the deal the logical next step for AOL.
It's about setting up for the next five to 10 years. Analyst David Bank said he thought the deal made sense for Verizon. Shortly before the Verizon purchase, on April 14, , AOL launched ONE by AOL, a digital marketing programmatic platform that unifies buying channels and audience management platforms to track and optimize campaigns over multiple screens.
On June 29, , AOL announced a deal with Microsoft to take over the majority of its digital advertising business.
Under the pact, as many as 1, Microsoft employees involved with the business will be transferred to AOL, and the company will take over the sale of display, video, and mobile ads on various Microsoft platforms in nine countries, including Brazil, Canada, the United States, and the United Kingdom.
Both advertising deals are subject to affiliate marketing revenue sharing. On October 1, , Go90, a free ad-supported mobile video service aimed at young adult and teen viewers that Verizon owns and AOL oversees and operates launched its content publicly after months of beta testing.
On January 25, , AOL expanded its ONE platform by introducing ONE by AOL: Publishers, which combines six previously separate technologies to offer various publisher capabilities such as customizing video players, offering premium ad experience to boost visibility, and generating large video libraries.
In July , Verizon Communications announced its intent to purchase the core internet business of Yahoo!
In April , Oath Inc. AOL's content contributors consists of over 20, bloggers, including politicians, celebrities, academics, and policy experts, who contribute on a wide range of topics making news.
AOL has a global portfolio of media brands and advertising services across mobile, desktop, and TV. AOL offers a range of integrated products and properties including communication tools, mobile apps and services and subscription packages.
AOL Desktop is an internet suite produced by AOL from   that integrates a web browser , a media player and an instant messenger client.
AOL Desktop version Its features are focused on web browsing as well as email. For instance, one does not have to sign into AOL in order to use it as a regular browser.
In addition, non-AOL email accounts can be accessed through it. The first two require users to sign in, but the shortcuts to web pages can be used without authentication.
X was late marked as unsupported in favor of supporting the AOL Desktop 9. X versions. Version 9. Version 11 of AOL Desktop, currently in Beta, is a total rewrite but maintains a similar user interface to the previous 9.
X series of releases. It replaced the previous free version. In its earlier incarnation as a " walled garden " community and service provider, AOL received criticism for its community policies, terms of service, and customer service.
The disks were distributed in large numbers; at one point, half of the CDs manufactured worldwide had AOL logos on them.
AOL used a system of volunteers to moderate its chat rooms, forums and user communities. The program dated back to AOL's early days, when it charged by the hour for access and one of its highest billing services was chat.
AOL provided free access to community leaders in exchange for moderating the chat rooms, and this effectively made chat very cheap to operate, and more lucrative than AOL's other services of the era.
There were 33, community leaders in By , ISPs were beginning to charge flat rates for unlimited access, which they could do at a profit because they only provided internet access.
Even though AOL would lose money with such a pricing scheme, it was forced by market conditions to offer unlimited access in October In order to return to profitability, AOL rapidly shifted its focus from content creation to advertising, resulting in less of a need to carefully moderate every forum and chat room to keep users willing to pay by the minute to remain connected.
After unlimited access, AOL considered scrapping the program entirely, but continued it with a reduced number of community leaders, with scaled-back roles in creating content.
In May , two former volunteers filed a class-action lawsuit alleging AOL violated the Fair Labor Standards Act by treating volunteers like employees.
Volunteers had to apply for the position, commit to working for at least three to four hours a week, fill out timecards and sign a non-disclosure agreement.
AOL ended its community leader program on June 8, The class action lawsuit dragged on for years, even after AOL ended the program and AOL declined as a major internet company.
AOL has faced a number of lawsuits over claims that it has been slow to stop billing customers after their accounts have been canceled, either by the company or the user.
In addition, AOL changed its method of calculating used minutes in response to a class action lawsuit.
Previously, AOL would add 15 seconds to the time a user was connected to the service and round up to the next whole minute thus, a person who used the service for 12 minutes and 46 seconds would be charged for 14 minutes.
AOL disclosed its connection-time calculation methods to all of its customers and credited them with extra free hours.
In addition, the AOL software would notify the user of exactly how long they were connected and how many minutes they were being charged.
The case was settled on June 8, Many customers complained that AOL personnel ignored their demands to cancel service and stop billing.
In response to approximately consumer complaints, the New York Attorney General 's office began an inquiry of AOL's customer service policies.
In many instances, such retention was done against subscribers' wishes, or without their consent. Under the scheme, customer service personnel received bonuses worth tens of thousands of dollars if they could successfully dissuade or "save" half of the people who called to cancel service.
These bonuses, and the minimum "save" rates accompanying them, had the effect of employees not honoring cancellations, or otherwise making cancellation unduly difficult for consumers.
Under the agreement, AOL would no longer require its customer service representatives to meet a minimum quota for customer retention in order to receive a bonus.
On June 13, , Vincent Ferrari documented his account cancellation phone call in a blog post,  stating he had switched to broadband years earlier.
In the recorded phone call, the AOL representative refused to cancel the account unless the year-old Ferrari explained why AOL hours were still being recorded on it.
Ferrari insisted that AOL software was not even installed on the computer. When Ferrari demanded that the account be canceled regardless, the AOL representative asked to speak with Ferrari's father, for whom the account had been set up.
The conversation was aired on CNBC. When CNBC reporters tried to have an account on AOL cancelled, they were hung up on immediately and it ultimately took more than 45 minutes to cancel the account.
The company estimated that it would lose more than six million subscribers over the following year. They were the most frequent user of this marketing tactic, and received criticism for the environmental cost of the campaign.
The mass distribution of these disks was seen as wasteful by the public and led to protest groups. This feature allowed users to connect to the ISP without running the full interface.
This allowed users to use only the applications they wish to use, especially if they do not favor the AOL Browser. AOL 9. However, as of the release of AOL 9.
When AOL gave clients access to Usenet in , they hid at least one newsgroup in standard list view: alt.
AOL did list the newsgroup in the alternative description view, but changed the description to "Flames and complaints about America Online".
With AOL clients swarming Usenet newsgroups, the old, existing user base started to develop a strong distaste for both AOL and its clients, referring to the new state of affairs as Eternal September.
AOL discontinued access to Usenet on June 25, AOL then provided community-based message boards in lieu of Usenet.
During the period when volunteer chat room hosts and board monitors were used, chat room hosts were given a brief online training session and test on Terms of Service violations.
There have been many complaints over rules that govern an AOL user's conduct. Some users disagree with the TOS, citing the guidelines are too strict to follow coupled with the fact the TOS may change without users being made aware.
A considerable cause for this was likely due to alleged censorship of user-generated content during the earlier years of growth for AOL. In early , AOL stated its intention to implement a certified email system called Goodmail, which will allow companies to send email to users with whom they have pre-existing business relationships, with a visual indication that the email is from a trusted source and without the risk that the email messages might be blocked or stripped by spam filters.
This decision drew fire from MoveOn , which characterized the program as an "email tax", and the Electronic Frontier Foundation EFF , which characterized it as a shakedown of non-profits.
Esther Dyson defended the move in an editorial in The New York Times , saying "I hope Goodmail succeeds, and that it has lots of competition.
I also think it and its competitors will eventually transform into services that more directly serve the interests of mail recipients.
Instead of the fees going to Goodmail and AOL, they will also be shared with the individual recipients. Tim Lee of the Technology Liberation Front  posted an article that questioned the Electronic Frontier Foundation's adopting a confrontational posture when dealing with private companies.
SpamAssassin developer Justin Mason posted some criticism of the EFF's and Moveon's "going overboard" in their opposition to the scheme.
The dearaol. Comcast , who also used the service, announced on its website that Goodmail had ceased operations and as of February 4, they no longer used the service.
On August 4, , AOL released a compressed text file on one of its websites containing 20 million search keywords for over , users over a 3-month period between March 1, and May 31, intended for research purposes.
AOL pulled the file from public access by August 7, but not before its wide distribution on the Internet by others. The data were used by websites such as AOLstalker  for entertainment purposes, where users of AOLstalker are encouraged to judge AOL clients based on the humorousness of personal details revealed by search behavior.
In , Jason Smathers, an AOL employee, was convicted of stealing America Online's 92 million screen names and selling them to a known spammer.
Smathers pled guilty to conspiracy charges in On February 27, , a class action lawsuit was filed against Support.
The lawsuit alleged Support. AOL continues to market Computer Checkup. This was an unsuccessful attempt to create a social network that would compete with Facebook.
AOL took the decision to shut down Lifestream on February 24, , and gave users one month's notice to save off photos and videos that had been uploaded to Lifestream.
After the shutdown of Lifestream, clicking "Buddy Info" does something that provides no information whatsoever about the selected buddy: it causes the AIM home page www.
From Wikipedia, the free encyclopedia. For other uses, see AOL disambiguation. American web portal and online service provider. New York City.
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August Retrieved on July 8, Retrieved March 4, Dell Publishing. July 5, January 27, The Washington Post. April 17, Archived from the original on November 19, Retrieved May 7, Retrieved on May 7, October 13, Financial B February 8, Archived from the original on February 8, Simon and Schuster.
December The Atlantic , pp. The New York Times. Archived from the original on March 29, — via HighBeam Research. Note: only the beginning of the news article was available, the remainder behind a paywall.
Intellectual Property Assets in Mergers and Acquisitions. Billboard :It passed tokens back and forth and provided a fixed price service tailored for home users. Retrieved November 12, Lena Dunham LГ¶w PreГџekonferenz unter Corona-Folgen. Later that year, AOL also acquired Vidible, which developed technology to help websites run video content from other publishers, and help video publishers sell their content to these Tipp24games Skat. This action followed several advertising acquisitions, most notably Advertising. In the recorded phone call, the AOL representative refused to cancel the account unless the year-old Ferrari explained why AOL hours were still being recorded on it.